FAQ’s

1. General Q&A

When to use motorised or manual

Issey recommends the use of motorised control as it is easy to use and its user friendly.

Delivery time

Once an Issey retractable awning has been ordered it can take between 4 to 5 weeks for it to get delivered and installed.

Warranty

The warranty for an Issey system is generally 5 years, but can sometimes vary between 1 to two years. The warranty only covers any manufacturing fault that was caused on our end. Any fabric tear or damage to the awning caused by neglect or storm is not covered by the warranty.

What’s the difference in the different size of headboxes?

A bigger headbox is able to do a larger span and can roll more fabric into the headbox. Allowing the system to have the maximum fabric width and drop range.

What headbox should I get?

The smallest possible headbox that suits the required length needed. Another option can be if the building has already existing awnings and then you would want to match their size.

Do I need council approval?

For the retractable awnings we don’t need council approval as they return back into the headbox. While for fixed awnings sometimes require council approval. If council approval is required Issey will be involved every step of the way to ensure that the system can be installed.

Can I install Issey products myself?

No. Issey produces the highest quality sunshade and all weather shelter solutions available.
We offer a full and complete service including on-site measure and quote, manufacturing, installation, maintenance and on-going support. With an Issey total solution you can be assured that you not only have the best product today but for many years to come backed by our 5 year warranty.

Who can install Issey products for me?

Issey sunshade and all weather shelter solutions may be installed by any member of Issey’s professional installation teams or approved dealers/installers who have many years of training and experience to carry out installation of our full range of products.

How much does it cost for a measure and quote?

Here’s the good news. We will meet you on site to conduct a measure and quote completely obligation and cost free to you. Before meeting you on site our trained consultants will carry out a preliminary assessment of your needs over the phone to ensure we have the perfect solution for you.

How long after ordering does it take to have my Issey products installed?

The time it takes to install your order will vary depending on the complexity and scale of your project. Your Issey consultant will keep you abreast of lead times after your initial consultation.

How do I maintain my Issey products?

Issey’s range of products is designed to be easy to maintain. Most awnings also include a slimline headbox that completely protects your awning when not in use. (Link to maintenance flyer)

Do Issey products reduce the solar heat that comes into my home?

Some products are able to reduce the solar heating effects of sunlight against glass. It depends on the quality of fabric chosen as each one varies on the client’s needs.

Do Issey blinds reduce cost for utility expenses?

Yes, it reduces the cost associated with keeping a home cool during summer months – helping to make the A/C more effective, while also maintaining the ability to look through your windows. Also during the winter months the blinds are capably of trapping heat inside a home.

Can Issey blinds protect against skin problems, including skin cancer?

Yes, you can protect against this through using an Issey retractable shading solution. Our material will protect your skin through giving shade and when required.

2. PRODUCT SELECTION

House and Pool House Illustration

faqs-product-selection

Picture 1 of 1

  1. Laguna
  2. Unicom
  3. Issiroll
  4. FTS
  5. Vertiroll
  6. Rollerfall
  7. Star
  8. Maxisun MF
  9. Microsun
  10. Mantaray

Which awnings are suitable for pergolas?

Maxisun ST
Maxisun MF
Maxizip
FTS

Which awnings are suitable for balconies?

Vertiroll
Unicom

Which awnings are suitable for terrace?

Star
Top Star
Persa
Laguna
Dakota
Econox

Which awnings are suitable for sunrooms?

Maxisun ST
Maxisun MF
Maxizip
Microsun

Which awnings are suitable for verandas?

Vertiroll
Flyloc

Which awnings are suitable for patios?

Star
Top Star
Persa
Laguna
Dakota
Econox

Which awnings are suitable for internal retractable?

Internal Blinds
Blackout
Room Divider

Which awnings are suitable for semi-open spaces?

Maxisun
Maxizip
FTS
Star
Top Star
Persa
Odyssey

Which awnings are suitable for cafes & restaurants?

Maxisun
Maxizip
FTS
Star
Top Star
Persa
Odyssey

3. Horizontal retractable awnings

Why choose horizontal?

Horizontal systems are used if you wish to sit underneath them for sun and weather protection.

How does it operate?

Horizontal awnings can be:
- Manual
- Motorised
- Automated with sensors

How big does the outdoor space have to be to fit one in?

The minimum space required for a horizontal system is 1800mm by 1500mm.

What type of fabric to use: screen or acrylic?

The best suitable fabric for a horizontal awning is the acrylic fabric. Acrylic provides overhead shading and protection.

How do I know which horizontal awning will suit my needs?

If the horizontal awning is only for sun protection then these awnings are suitable:
- Dakota
- Laguna
If the horizontal awning is going to be used for weather protection then these awnings are suitable:
- Unicom
- Star

What is the best operation method?

The most efficient operation method for horizontal awnings is to use motorised systems.

Residential

Can it create shade for the outside area?

Yes, the products are able to cast shade over a window or outside area to allow a much more comfortable and relaxed enjoyment of your outdoor space; safe from harmful UV rays.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays
degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Commercial

Can Issey provide me with all-weather protection outdoor?

Commercial customers requiring rain cover for outside areas, such as smoking areas, cafeterias, shared spaces, where the cover is required to be retractable - making the area multifunctional.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Hospitality

Can Issey products provide weather solution giving all year use of outdoor space?

Issey’s outdoor awnings are able to withstand strong wind and rain, while also being able to retract during the summer months. Issey can provide weather solutions for all year round depending on the fabric.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

4. Vertical retractable outdoor blinds

Why choose vertical?

Vertical outdoor blinds are suitable for spaces that require sun and high wind block. The vertical systems are able to block out sun glares from the east and west sides.

How does it operate?

The vertical system can be operated manually and motorised.

What type of fabric to use screen or acrylic?

The most suitable fabric for vertical systems is screen. The screen fabric allows you to still maintain the outdoor view, while providing sun and wind protection.

How do I know which vertical awning will suit my needs?

Verticall awnings are suitable for different uses such as for windows or open space.
The Issiroll is suitable for windows.
Vertiroll is suitable for Pergola’s.

The Flyloc is used for open space comfort as it provides protection from insects also.

What is the best operation method?

The best operation method for vertical retractable systems is to use motorised control.

What should I use, wires or tracks for my system?

The vertical systems can do both but it’s depended on the structure.
Tracks are suitable for standard widow frames and they are longer lasting. They are also capable of blending into the frame or standing out by choosing different colours.
Wires are suitable for round pillars and sashless windows where a track would be harder to place.

Residential

Can people see inside my home?

Protect yourself from prying eyes with our external blinds. For those wishing they had eye line privacy our shading provides an ideal solution allowing you to maintain your visual connection to outside while preventing others from seeing in.

What is a benefit for my home with Issey blinds?

Protecting furniture against damaging rays that will fade carpets, furniture and paintings alike.

Can they prevent glare?

For those with problems with glare our external vertical drop shading offers the perfect solution. Simply through mounting an external blind to your window you will eliminate any glare, yet continue to maintain the lovely view.

Does it insulate against the cold?

Due to the Issey blind fitting to the outside of a window, when the blind is down it creates an air buffer which acts as an insulating layer and will help to stop the problem of heat loss to the outside in winter. So keep the heat out in summer and the heat in during the summer.

Do Issey systems provide wind protection?

Many of our customers look for wind protection as well as shade. Through our specially engineered products we are able to offer solutions that will minimise your exposure to the wind. Generally this means using our vertical blinds to act as a wind break around some form of outside structure.

Are the Issey blinds capable of buffering against harsh outside noise?

A great quality of our external blinds is that they also act as a buffer against unwanted noises and can soften the harshness of noises through creating a barrier and reducing transference.

Can I still maintain my current view with an awning?

Yes, with Issey you are able to continue to retain the view yet still have a shading solution.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Commercial

Can Issey ensure privacy with their awnings?

Our commercial shading solutions provide our commercial clients with the best in privacy solutions, be that for an office block that want to retain the view, yet prevent prying eyes from looking in, or if it is a large commercial project of medium density housing where when designing the homes outlook and overlooking others windows becomes a problem. Issey shading products offer coverage so that one can look out yet no-one can see in.

Can Issey awnings reducing heating cost?

Offering sun protection across your large glazed surfaces to prevent overheating, reduce cost of cooling.

Can Issey provide me with all-weather protection outdoor?

Commercial customers requiring rain cover for outside areas, such as smoking areas, cafeterias, shared spaces, where the cover is required to be retractable - making the area multifunctional.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Can Issey place commercial branding on the system?

Yes, companies are able to place their company logos or any type of branding with Issey’s systems.

Can I still maintain my current view with an awning?

Yes, with Issey you are able to continue to retain the view yet still have a shading solution.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Hospitality

Can Issey ensure privacy with their awnings?

Issey is able to provide a solution that offers privacy from those wanting to look in. By using non-transparent fabric for the awnings no one will be able to see through.

Can Issey products provide weather solution giving all year use of outdoor space?

Issey’s outdoor awnings are able to withstand high wind and rain, while also being able to retract during the summer months. Issey can provide weather solutions for all year round depending on the fabric.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment that will minimise your exposure to the wind.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

5. Sunroom & Skylight retractable systems

How much space is required for a sunroom or skylight systems?

The minimum space required is 1000mm x 1000mm. The Microsun is the smallest skylight awning available.

How do you clean them?

To clean the fabric it should be washed with lukewarm water with a little bit of detergent.

How easy is it to operate?

The system is very simple to operate as its remote control operated.

What’s the difference between a sunroom and skylight system?

The difference between a skylight and a sunroom is the difference in size. Skylight is usually small and it’s designed to allow light to come through roofs or ceilings. A sunroom is a room with large windows and sometimes a glass roof.

What fabric should I use that’s easy to operate?

Heavy duty screen such as Sunworker 90 or Soltis 92.

Can I still maintain my current view with an awning?

Yes, with Issey you are able to continue to retain the view yet still have a shading solution.

Residential

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Do Issey systems provide wind protection?

Many of our customers look for wind protection as well as shade. Through our specially engineered products we are able to offer solutions

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space

Commercial

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Can I still maintain my current view with an awning?

Yes, with Issey you are able to continue to retain the view yet still have a shading solution.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Hospitality

Can Issey products provide weather solution giving all year use of outdoor space?

Issey’s outdoor awnings are able to withstand high wind and rain, while also being able to retract during the summer months. Issey can provide weather solutions for all year round depending on the fabric.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

6. Internal Retractable blinds

How do you clean them?

To clean the fabric it should be washed with lukewarm water with a little bit of detergent.

How much privacy do they provide?

Dependent on the fabric chosen.
Dim out is translucent and allows you to see through the blinds.
Blackout is 100% total blackout with complete privacy.

Can they be adjusted to any window and door frame?

The internal retractable blinds can have difficulties with curved and triangular windows.

What should I use wires or tracks for my system?

Internal systems can use tracks for complete privacy and for translucent blinds.
Wires are only suitable for translucent blinds.

What fabric should I use?

The screen fabric is suitable for vision if you wish to maintain the view.
Dim out fabric is used for privacy as it prevents people from seeing in.
Blackout fabric creates total darkness it’s suitable for rooms that get glares.

Residential

Want complete darkness?

Often Issey clients are looking for a complete blackout solution this is for their cinema room, or simply a bedroom; with our solutions you can guarantee that you will achieve complete darkness. Our Blackout solutions are designed in such a way as to ensure absolute darkness, unlike a lot of the cheaper alternatives manufactured abroad, where they have light seepage due to them not being engineered with precision.

Can I still maintain my current view with an awning?

Yes, with Issey you are able to continue to retain the view yet still have a shading solution.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Commercial

Can Issey ensure privacy with their awnings?

Our commercial shading solutions provide our commercial clients with the best in privacy solutions, be that for an office block that want to retain the view, yet prevent prying eyes from looking in, or if it is a large commercial project of medium density housing where when designing the homes outlook and overlooking others windows becomes a problem. Issey shading products offer coverage so that one can look out yet no-one can see in.

Can Issey awnings reducing heating cost?

Offering sun protection across your large glazed surfaces to prevent overheating, reduce cost of cooling

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Can Issey systems provide total blackout awnings?

Yes, Issey can provide total blackout awnings for commercial applications that require total block out of light.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Can I still maintain my current view with an awning?

Yes, with Issey you are able to continue to retain the view yet still have a shading solution.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Hospitality

Can Issey ensure privacy with their awnings?

Issey is able to provide a solution that offers privacy from those wanting to look in. By using non-transparent fabric for the awnings no one will be able to see through.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

7. Waterproof fabric & Metal All Weather Systems

Should I use a louver or a waterproof fabric?

The Star system has a warmer feel to it as it’s made out of fabric and is also lower in cost. The Star system is harder to maintain as it has to be cleaned and the fabric needs to be changed every 15 years.
The Persa has an industrial style as it uses the louver, making it longer lasting and durable to high wind. It can be softened by choosing lighter shades of colours and complementing it with the structural design.

How much space is required for the system?

The minimum space required for waterproof and metal roof systems is 3000 x 3000mm.

Can they be stopped at any position?

Yes, Issey’s retractable awnings can be stopped at any time to suit your needs.

Do they have LED lights?

They Issey Star system is the only waterproof awning that has the lighting options.

Residential

Is it possible to create more outdoor entertaining space?

Issey can provide a bolt on solution which gives you a new outdoor alfresco area that you can use for entertaining or simply for relaxing. Choose between a simple structure with a retractable shading cloth for the roof and sides or you can pick our range of retractable waterproof roofs for all year round use. Due to the retractable nature of our solutions, you can simply click a button and all of our blinds (and roofs) will simply retract in to a shapely and designed aesthetically pleasing sleeve to leave your outdoors the way nature intended it.

Can the outdoor blinds withstand all weather use for the alfresco and living area?

Our retractable roof gives you the best of both worlds. Extend the roof across your alfresco or outdoor space and gain instant protection from the rain, and should you want to enjoy the sun or lookup at the stars on a dry night. One click of a button and the roof retracts to reveal your lovely open space again.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space

Commercial

Can Issey provide me with all-weather protection outdoor?

Commercial customers requiring rain cover for outside areas, such as smoking areas, cafeterias, shared spaces, where the cover is required to be retractable - making the area multifunctional.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Hospitality

Can Issey products provide weather solution giving all year use of outdoor space?

Issey’s outdoor awnings are able to withstand high wind and rain, while also being able to retract during the summer months. Issey can provide weather solutions for all year round depending on the fabric.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

8. Retractable Umbrellas

How much space do I need for a retractable Umbrella?

The minimum space required for an Umbrella is 3500mm x 3500mm.

Should it be manual or automatic?

Issey’s Umbrella can be either manual or automatic and is chosen on personal preference.

Residential

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Commercial

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.

Hospitality

Can Issey products provide weather solution giving all year use of outdoor space?

Issey’s outdoor awnings are able to withstand high wind and rain, while also being able to retract during the summer months. Issey can provide weather solutions for all year round depending on the fabric.

Can the awnings protect my furniture from the sun?

Yes, Issey awnings can help commercial organisations that struggle with harmful solar rays degrading stock, furniture, carpets and expensive equipment.

Are Issey awnings able to prevent glare?

Yes, Issey products are able to stop glare from entering the space.

How long does it take for the awnings to deliver and install?

Approximately 4 to 5 weeks Issey is able to deliver and install the awnings.